تأثير القيادة المتناقضة في سلوك المواطنة التنظيمية الموجه نحو الزبون: دراسة تطبيقية لعينة من موظفي مصرف الرافدين
الشريط الجانبي للمقالة
محتوى المقالة الرئيسي
الملخص
الملخص: يهدف هذا البحث إلى دراسة تأثير القيادة المتناقضة على سلوك المواطنة التنظيمية الموجه نحو الزبون، من خلال تحليل العلاقة بين أنماط القيادة الحديثة وأداء الموظفين. استند البحث إلى إطار نظري شامل ومراجعة الأدبيات، وسعى لسد فجوة معرفية في هذا المجال. تم استخدام نمذجة المعادلات الهيكلية (PLS-SEM) لتحليل البيانات، واختبار الفرضيات، وتقييم جودة النموذج. أظهرت النتائج وجود علاقة إيجابية بين القيادة المتناقضة وسلوك المواطنة التنظيمية، مع دور فاعل للأمان النفسي في دعم الابتكار. وأوصت الدراسة بتطبيق متوازن للقيادة المتناقضة، وتعزيز بيئة عمل مرنة تشجع تبادل المعرفة، وتوفير التدريب المستمر. كما اقترحت دراسة تأثير التواصل الفعّال ودعم المبادرات الفردية مستقبلاً لتحسين الأداء التنظيمي. .
تفاصيل المقالة
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المراجع
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