The role of change management in improving the quality of maritime logistics services through continuous improvement. An exploratory study in the port of Umm Qasr
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Abstract:
This study aims to identify and diagnose the role of change management in improving the quality of maritime logistics services at Umm Qasr Port through continuous improvement. The importance of conducting this study is to clarify the role of change management in the maritime industry in general and Iraqi seaports in particular, as it is a necessity and not an option in order to face the challenges and rapid changes that this industry is witnessing. In order to achieve the objectives of the study, a model was formulated consisting of three main variables and four main hypotheses, and each hypothesis has a set of sub-hypotheses. The exploratory analytical approach was relied upon, as the study relied on a simple random sample consisting of some technical and administrative cadres working in the logistical departments at Umm Qasr Port. (350) questionnaires were distributed, and the number of retrieved questionnaires was (296), while the number of questionnaires suitable for statistical analysis was (284), with a rate of (81%). All questionnaires were subjected to statistical analysis using AMOS.V.26 and SPSS.V.26.
The study reached a number of conclusions, the most important of which is that change management is considered an essential element in achieving continuous improvement in operations and activities. When change is managed effectively, it becomes possible to enhance the port’s ability to adapt with new challenges and changes in the external and internal environment. In addition, the impact of change management on the quality of maritime logistics services through continuous improvement can be noticeable through the contribution of change management to continuously improving maritime logistics services.
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